Consumer Guides



Prescription drugs are important in the treatment of many diseases and health conditions. At the same time the cost of prescription medications is a concern for many consumers. This guide can help you better understand the pricing of drugs, ways in which you can possibly save money, and programs that might offer assistance. The guide also includes questions you might want to ask your health insurance plan, health care provider, or pharmacist.

Topics Include:

The Prescription Drug Market

Prescription drug prices are not regulated in this country. Often there are several choices of drugs available to treat a disease or health condition and some of these drugs may be more expensive, others less expensive.

Why would some drugs cost more? Prices of new drugs are not affected by competition from other companies. When a company creates a new drug it is placed under patent protection. By law, other companies cannot make and market the same drug during the years the U.S. patent protection is in effect, which can last up to 10 years.

The purpose of patents for new drugs is to encourage research to develop more effective drugs. Drug testing is very expensive. The patent protection promotes a balance between new drug innovation and generic drug competition.

New Drugs and Established Drugs

New drugs are developed to provide new treatments or to improve drugs that are already available. The developer of a new drug has to present evidence to the U.S. Food and Drug Administration (FDA) that the new drug is safe and effective and then receive FDA approval.

If the new drug is similar to other drugs already being sold, the developer will try to show that the new drug works better or has fewer side effects than other drugs already on the market used for the same disease or health condition.

A new drug may offer better treatment than an established, older drug. However, more is known about an older drug that has been on the market for years, where health care providers and patients have gained experience in using the drug. Until a drug has been in use for many years it is not possible to know about all of its side effects or how effective the drug is with continued use.

If your health care provider wants you to take a drug that is new on the market, you may want to ask if there are benefits in taking this new drug instead of an established drug.

When a new drug comes on the market, the drug manufacturer usually advertises the drug in magazines, newspapers and on television. Drug salespeople also promote the new drug to physicians and sometimes provide free samples. Because older or established drugs have been available for years and have proven their ability, free samples often are not available.

If your health care provider offers you free samples of a drug, it can help you save money by not having to pay for a prescription. However, if you need to fill a prescription later for this same drug, you may find the cost is higher than other available drugs. If you are offered free samples of a drug that you will later have to pay for yourself, ask your health care provider about the cost of the medication and other choices that might be available.

Generic Drugs

Once the patent protection of a new drug expires, other companies can seek permission from the U.S. Food and Drug Administration to make and sell the drug. The drug can then be sold as a generic.

Generic drugs are usually less expensive. The company that makes the generic drug does not need to recover the costs of development and advertising, unlike the company that first developed and marketed the drug.

Generic drugs must meet the same standards of quality control as new drugs. However, generic drugs do not need to be extensively tested because their safety and effectiveness have already been proven.

Compare Drug Prices

Drug prices can vary between pharmacies. You might be able to save money by comparing the different pharmacies in your community and the prices they charge for the drugs you take.

The Agency for Health Care Administration and the Office of the Attorney General created the Florida Prescription Drug Price website at To use this website, select a Florida County and City, and then choose from the menu of approximately 150 commonly prescribed prescription drugs. This website can help you compare prices of drugs sold at the pharmacies in your area.

The prices are the "usual and customary prices," also known as retail prices, reported monthly by pharmacies. This is what an uninsured consumer, with no discount or drug coverage, would pay. The prices can change throughout the month, so after viewing the prices you may want to double check with the pharmacy. You can access this website through under the "Compare" section marked "Prescription Drug Prices".

Internet and Mail Order Pharmacies

Some people try to save money by buying their medications through an Internet company or by mail order. If you buy prescription medication over the Internet, or by mail order, it is important to be a wise shopper. First see your own health care provider for a prescription. Then, check to see if the company is licensed in the state in which it operates or if the National Association of Boards of Pharmacy (NABP) certifies the company through its VIPPS program (Verified Internet Pharmacy Practice Sites ™). You can read more at or call (847) 391-4406.

Consumers should be cautious buying medications over the Internet or by mail order. If the company is not legitimate, you may end up with fake, altered, or expired medication that will not help you and may cause harm. In addition, the website or mail order company may appear to be based in the United States, but actually be operating outside of the U.S., where quality and safety controls may not be available.

Talking to Your Health Insurance Plan

Your health insurance plan's customer service office can provide useful information to help you save money on prescription drug costs. Sometimes health insurers or employers contract with a specialized firm to manage pharmacy insurance benefits. Your health insurance plan or your employee benefits office might refer you to a pharmacy benefits manager.

You can find the following types of information from your health insurance provider:

  • What your drug benefit covers
  • The amount of co-payment required and if drugs are assigned to various levels that require different amounts of co-payment
  • What drugs are included on each level of the preferred drug list
  • Whether there is a cap or limit on your drug benefits and the amount of that cap or limit
  • Whether the medicines you are taking are included in the preferred drug list
  • Which pharmacies can fill your prescriptions
  • Tips on how to use your insurance coverage wisely and minimize your costs
  • Your rights and steps to take if affected by changes in benefits or if you are otherwise dissatisfied

When you first sign up for health insurance coverage you should receive written material that explains your benefits. Changes to your benefits should also be in writing. Contact your health insurance provider if you have questions about your coverage or need written materials that explain your coverage. Your health insurance provider may also have a website that can be a source of information.

Preferred Drug List

A preferred drug list (sometimes called a drug formulary) is a list of drugs that are accepted for payment by your health insurance plan. Drugs outside of the list may not be covered by your insurance or you may need to make a special request to see if your insurance will cover the medication even though it's not on the list.

Some health insurers may have different levels of co-payments for prescription drugs. (A co-payment is the amount you pay while your insurance pays the rest.) Members of the health plan are charged lower or higher co-payment amounts depending on whether the drug is generic, a brand-name drug included on the preferred drug list or a drug not included on the list.

The preferred drug list may be revised from time to time to add new drugs or delete others. Be sure you know what your health plan's policy is regarding notice of changes that affect you.

Talking to Your Health Care Provider

Questions to ask your health care provider about your prescribed medication might include:

  • What will this drug do for me?
  • Why did you choose this particular drug over others?
  • How long has this drug been on the market?
  • What is known about side effects from this medication?
  • Are there any special precautions I need to take?
  • Of the dosage range recommended by the drug company, will I be taking the lowest dose, the highest dose or in between?
  • Might I develop a tolerance to the drug requiring higher doses and costs?
  • Can this drug affect my other medications?
  • What happens if I stop taking the drug? Is there any immediate danger? Can I just stop taking the drug or do I need to wean myself off when I discontinue use?
  • Would there be problems if I start this drug and then later change to another type of drug?

A good time to ask about drug costs is the first time the drug is prescribed--before you start taking it. The following are some additional questions you can ask your health care provider:

  • How much does this drug cost?
  • Are there less expensive drugs that might work for me?
  • Is this drug available as a generic?
  • Are there other choices if this drug is not covered by my insurance?
  • Are there other drugs that will work for me and reduce my co-payments?

If your health care provider isn't familiar with the costs, you can ask your pharmacist.

Talking to Your Pharmacist

Your pharmacist can answer many of the same questions you would ask your health care provider. If you would like to talk with your pharmacist you may want to review the questions in the previous section.

Changing from a brand-name drug to a less-costly generic of the same drug can be done at the pharmacy. Usually the pharmacist can fill your prescription with a generic drug at your request or, if necessary, the pharmacist may need to call your health care provider for authorization.

Changing the type of drug you are taking is a more complex matter. Your pharmacist may be able to help by discussing your needs with your health care provider and getting a telephone prescription. However, the pharmacist may ask you to first discuss this with your health care provider in order to get a new prescription.

Pharmacy Dispensing Fees

Each time you buy a prescription drug, you are charged for the cost of the medicine and the dispensing fee. The dispensing fee covers the cost of the pharmacist's time to fill the prescription and other business costs of the pharmacy.

If you pay for your drugs yourself, ask your pharmacist about the pharmacy dispensing fee. Sometimes you can save money on the dispensing fee if, for example, you are able to buy a three month supply of the medication at one time. Check with your pharmacist to see if you can receive a larger quantity and save money on the dispensing fee.

Programs to Help with Drug Costs

The following are programs that help with the cost of medications. You may need to meet an age or income requirement to qualify for some of these programs. Each program has its own application process and qualification requirements, so you will need to contact the program to see if you qualify.

Medicare Part D Prescription Drug Benefit

Medicare Part D is an insurance benefit to help people with Medicare pay for prescription drugs and is provided through Medicare-approved private health plans.

If you have Medicare, but not Medicaid, you can enroll in a Medicare Part D drug plan, but you are not required to do so. However, be sure to speak with your health plan about this before making a decision.

You will want to compare these drug plans before you choose one - to see which ones cover the prescription medicines you take, how much coverage they offer, which pharmacies you can use with each plan and the cost of deductibles, co-payments and/or the monthly premium.

For more information and to receive help with enrollment call Medicare's toll-free number (800) 633-4227 or TTY (877) 486-2048 or visit You can also call the Florida Elder Care toll-free number (800) 963-5337 . They have trained volunteers who can help you with questions about the Medicare Part D Prescription Drug benefit.

People with limited income and resources may qualify for extra help with prescription drug costs under the Medicare Prescription Drug Benefit. To see if you qualify for this assistance, call the Social Security Administration's toll-free number (800) 772-1213 or TTY (800) 325-0778 or visit If you are covered by Medicaid, you automatically qualify for the extra help.

Prescription Discounts for Some Florida Medicare Beneficiaries

Medicare beneficiaries who choose not to enroll in the Medicare Part D Prescription Drug Benefit and who pay for their medications with private funds may be able to receive some discount on their medications. By law, pharmacies that participate in the Florida Medicaid program must offer Medicare beneficiaries, who otherwise have no insurance coverage for prescription drugs, a discount on their prescription drugs. To obtain the discount, you must show your Medicare card when you present the prescription.

If you are covered by Medicare, but not by Medicare Part D, ask your pharmacist about these discounts.

Florida Medicaid

The Florida Medicaid program pays the cost of prescription drugs for those who qualify. However, if you are covered by both Medicaid and Medicare, most of your prescription drugs may be provided under the Medicare Part D Prescription Drug benefit (described earlier) or by a combination of Medicare and Medicaid.

Applications for Medicaid are made through the Florida Department of Children and Families (DCF). For further information call the toll-free number (866) 762-2237 or visit The site includes an application, an eligibility survey, a list of local offices and other helpful information.

Sunshine for Seniors

If you are 60 years or older and your insurance does not cover prescription drugs, call the Sunshine for Seniors program at the Florida Department of Elder Affairs toll-free number (800) 963-5337 or TDD (800) 955-8771. They can help you apply for programs that might help with the cost of medications.

Florida Discount Drug Card

The Florida Discount Drug Card can help people save money on prescription drugs. The program is for people 60 years or older who do not have drug coverage, those covered by the Medicare Prescription Drug Benefit who have reached a certain spending limit or those under age 60 who meet the income requirements. To learn more go to or call the toll-free number (866) 341-8894 or TTY (866) 763-9630.

National Council on Aging

For people 55 years or older, the National Council on Aging has a website with referrals to programs that offer assistance with the cost of medications as well as other needs. Visit

Pharmaceutical Patient Assistance Programs

Many companies that make prescription drugs have programs to help some low-income individuals buy certain medications. Ask your pharmacist or health care provider if they know of any of these programs to help with drug costs. You can also do a search on the Internet for the drug companies that make your medications to see if they offer such programs.

Community Health Centers

Community health centers are federally funded to provide health care in medically underserved areas. To see if there is a center in your area, visit . If you meet income guidelines you may be able to receive prescription medication, if that service is provided at the center.

Phone 211

Call the phone number 211. This is a service that offers referral to various programs that help people in need. They may know of programs in your community that help with the cost of medications.

Annual Review of Medications and Supplements

At least once a year review all of your medications (prescription and non-prescription) and supplements (vitamins and herbs) with your health care provider. This review will help to make sure your drug combinations are safe and that you're taking only needed medications. It may also help you save money by adjusting your medication use.

You and your health care provider can discuss:

  • What each drug does for you
  • When you should take your drugs each day
  • If you can stop taking any drug that is no longer necessary
  • If you need to increase or decrease doses
  • Any problems with drowsiness, dizziness, or any other side effects

If you don't buy the medications you need or you skip doses because you cannot afford to buy all of your drugs each month, let your health care provider know. He or she may know of programs that can help with the cost or may be able to suggest a less costly treatment. Also, refer to the earlier sections, "Compare Drug Prices" and "Programs to Help with Drug Costs."

For further information on medication safety you may want to read Patient Safety .

Does Your Doctor e-Prescribe?

More and more doctors are starting to e-prescribe which offers convenience and safety. E-prescribing is the use of a computer system and a secure network to send prescriptions over the Internet from your doctor to your pharmacy.

The system allows your doctor to keep an accurate medication history and gives the pharmacist a computer order instead of a handwritten one, helping to eliminate errors due to poor handwriting. Also, your doctor will be able to easily view your prescription drug benefits--helping them to prescribe the most cost effective medication based on your health insurance.

Prescriptions are sent through a private and secure network and the prescription arrives at the pharmacy before you leave your doctor's office, making it easy to pick up on the way home.

Check the website to see if your doctor and pharmacy e-Prescribe. Or just ask your doctor or pharmacist the next time you visit. To learn more about e-Prescribing and electronic health records visit the Agency for Health Care Administration website at .

Additional Consumer Guides Include:

Note: This is not designed to offer medical or legal advice. Please consult with your health care provider for medical advice and an attorney for legal advice.

Information is current as of November 2017.

This may be copied for public use. Please credit the Agency for Health Care Administration for its creation.

If you have comments or suggestions, please call (850) 412-3750.