The information displayed on the Compare Quality and Pricing portion of FloridaHealthFinder.gov is obtained from the Hospice Quality Reporting Program (HQRP). The Hospice Quality Reporting Program was mandated by Section 3004 of the Affordable Care Act (ACA). As part of the HQRP, all Medicare-certified hospices are required to submit quality data to the Centers for Medicare & Medicaid Services (CMS). The HQRP includes data submitted by hospices through the Hospice Item Set (HIS) data collection tool, and an experience of care survey, the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS®).

The HIS measures focus on care processes around hospice admission that are clinically recommended or required in the hospice Conditions of Participation including: patient preferences regarding life-sustaining treatments; care for spiritual and existential concerns and pain screening and management, dyspnea, bowel regiments, and hospice visits when death is imminent. The CAHPS® Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. It asks family members about their view on the care provided to the patient, as well as their own hospice experience and asks if the patient’s care needs were met, including personal needs, respectful treatment, getting timely help, emotional and spiritual support, help with pain and symptoms, training family to care for patient, rating of the hospice, and willingness to recommend the hospice. The goal is to help consumers compare hospice providers on their performance and assist in making decisions that are right for them.

Hospice providers that have not reported HQRP data may use another valid performance measurement tool, but those results are not provided here. Please contact the hospice directly for information about their particular quality measurement program.

The information on this website is updated quarterly through CMS by licensed hospice providers in the state. Users of this information should take into account that not all HQRP measures are reported. Rather the reported measures were selected based on an independent assessment of which questions on the HQRP are the most significant factors influencing overall satisfaction of hospice service. Please see the Centers for Medicare & Medicaid Services for more information on Hospice Quality Reporting.

AHCA makes every effort to post accurate and reliable information on its website; however, it does not guarantee or warrant that the information is complete, accurate or up-to-date, or intended to be legal, health, medical or professional advice but merely conveys reported information. AHCA assumes no responsibility for the use or application of any posted material. References from this website to any non-governmental entity, product, service or information do not constitute an endorsement or recommendation by AHCA. This website is not intended to be a sole source of information in making choices about hospice providers or their care. All information is subject to change on a quarterly basis, or without notice.

While hospice providers may play an important role in the care to patients who have a limited life expectancy, the information provided on this website is intended for general information purposes only. The intensity and range of hospice intervention may increase as illness progresses and the complexity of care and needs of the patients and their families increase. Therefore, understanding patient and family perspectives is critical in designing a treatment plan that provides quality life experiences for dying patients. You are further encouraged to discuss the information on this website with your physician or primary provider for medical advice or with your attorney for legal advice.